At Children Peripherals, we’re dedicated to making your experience magical from the first click to the final delivery. Below you’ll find all the details about our shipping options and our hassle-free return policy.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

We offer two convenient shipping options to bring our enchanting children’s furniture and decor to your doorstep:

1. Standard Shipping ($12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
– Available for all order amounts

2. Free Shipping
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
– Available for orders of $50 or more

Note: Shipping times are estimates and may vary depending on your location. We currently ship worldwide, with the exception of some Asian countries and remote areas.

Our Easy Returns & Exchanges

We want you to love every magical piece you order from Children Peripherals. If something isn’t quite right, we’re here to help with our simple returns process.

Return Window: 15 days from the date you receive your order

Condition Requirements:
– Items must be unused and in original condition
– Original packaging with all tags and protective coverings intact
– Proof of purchase required

Items That Cannot Be Returned

For health and safety reasons, we cannot accept returns on:

  • Swaddles & Wearable Blankets (hygiene reasons)
  • Opened Kids’ Decorative Pillows
  • Opened Toddler Bedding sets

How to Return an Item

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return request
  2. Provide Details: Use our Return Request Template below
  3. Wait for Approval: We’ll respond within 2 business days with return instructions
  4. Package Securely: Use the original packaging and include all tags
  5. Ship Your Return: Send to our Fresno facility (see address below)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Children Peripherals Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]

For exchanges, my preferred replacement item is: [Product Name, if applicable].

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (except for defective/damaged items)
  • For exchanges, we’ll ship your new item once the return is received

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free replacement or return
  • We cover return shipping costs for damaged/defective items

Return Shipping Address

Children Peripherals
Returns Department
3768 Center Avenue
Fresno, US 93706

Tip: We recommend using a trackable shipping service and purchasing shipping insurance for your return. Keep your tracking number until your refund is processed!

If you have any questions about our shipping or returns policy, our friendly customer service team is always happy to help at [email protected].

Thank you for helping us create magical spaces for children around the world!