FAQ

We specialize in high-quality children’s furniture and decor, including:

• Baby bedding and toddler bedding
• Bunk beds, loft beds, and kids’ beds with headboards
• Kids’ bookcases, chairs, and seating
• Decorative items like curtains, pillows, rugs, and wall decor
• Functional furniture including desks, nightstands, and table & chair sets
• Nursery inspiration items and swaddles

Every product is designed with childhood development and imagination in mind.

Absolutely! Safety is our top priority. All our products meet or exceed international safety standards for children’s furniture and decor. We use non-toxic materials and design with rounded edges and child-friendly features.

Yes, all furniture items come with clear, step-by-step assembly instructions. Some smaller items may come pre-assembled for your convenience.

You can create an account during checkout by selecting “Create an Account” or by visiting our website’s account registration page. Having an account lets you track orders, save favorites, and checkout faster.

Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.

We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections.

Yes, we use industry-standard SSL encryption to protect all your payment information. We don’t store your full credit card details on our servers.

Payment declines can happen for several reasons:

• Insufficient funds
• Billing address doesn’t match your card information
• International transaction restrictions on your card

We recommend contacting your bank if you’re unsure why your payment was declined.

We offer two convenient shipping options:

1. Standard Shipping ($12.95): 10-15 day delivery via DHL or FedEx with tracking
2. Free Shipping: 15-25 day delivery via EMS for orders over $50

All orders take 1-2 business days to process before shipping.

Yes! We ship globally to most countries (excluding some remote areas and parts of Asia). International orders may be subject to customs fees or import taxes, which are the customer’s responsibility.

Once your order ships, you’ll receive an email with your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.

While we carefully estimate delivery times, occasional delays can happen due to weather, customs, or carrier issues. If your package is significantly delayed, please contact us at [email protected] and we’ll help track it down.

We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all tags attached. Some large furniture items may have special return requirements – please check the product page or contact us for details.

Please email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate return address.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Have a question we haven’t answered here? Our friendly customer service team is happy to help!

Email: [email protected]

Business Address: 3768 Center Avenue, Fresno, US 93706

We typically respond to emails within 24-48 hours during business days.